At THIS WEBSITE our customers are at the heart of what we do; we want to provide our customers with products and services that help each customer feel good and look their best, and this extends to our customers having confidence in how we handle their personal information. We take the trust you place in us very seriously, no matter whether you share personal information with us when visiting or making a purchase at our stores, reaching out to us by phone or email, using our websites (“Websites”). Within this policy, we will refer to the Websites, in-store activities, and communications with us collectively as the “Services”. The goal of this Privacy Policy (“Policy”) is to explain how THIS WEBSITE, (collectively, “THIS WEBSITE”, “we” or “us”), collect and use your personal information, who we share it with and when, how we keep it safe, and the tools and options available to you to manage that information.
This Policy applies to THIS WEBSITE Services, and any sites, mobile apps or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.
If you do not agree with the practices we have described in this Policy, please do not share your personal information with us. By sharing your personal information with us, including in a store, by reaching out to us by email or postal mail, or by accessing or using our Websites and Apps, you agree to our use of your information as described in this Policy.
What personal information we collect
The categories of information we collect are:
Contact information, including your name, address, phone number, mailing and email addresses.
Purchase and related transaction information, including billing and shipping addresses, payment method (debit or credit card number), items purchased, items altered, or custom made (including measurements), order status, and related contact information.
Product preference information, including your preferred product sizes, brands you tell us you love and other merchandise interests.
Contact preference information, including your preferred method of receiving marketing communications (email or mail).
Profile and account information, including contact information, purchase information, product, and communication preferences, account credentials, information about Wish List items, items in your online shopping cart or those saved for future purchase, registry information, product review information, gift card, address book entries, and other information about your profile or account.
Information you share during communications and interactions with us, which may include the content of email messages, chat sessions, text messages, and phone calls.
Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you.
Voice recordings associated with calls made to our customer care team and information about your call and that you share when you call us on the phone.
Device and Internet browsing information, including information about your browsing activity, IP address, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. We may also collect information about when and how you access and use our Websites and Apps, such as the date and time of your visit or use, the websites visited before and after visiting our Websites, how you navigate and what you search for on the Websites or Apps, the pages visited on the Websites, items you view, and the items you purchase.
Inferences about or derived from any of the information above that may relate to your preferences or other matters.
Our Site is for individuals who are at least 13 years old.
THIS WEBSITE does not knowingly request or collect personal information from anyone younger than 13 years old without prior consent from a parent or legal guardian. Please contact us if you believe your child under age 13 has submitted personal information to THIS WEBSITE without prior parental or legal guardian consent so that we can take steps to delete the information.
How we collect personal information
We collect personal information in various ways, both directly and indirectly. For example, when you send us postal mail, email our customer care team, fill out a form on our Websites, place an order through the Websites or Apps, or provide information to one of our in-store team members, we collect your information directly. We may also collect your personal information indirectly through automated means, for example, when you interact with our Websites , we may use technologies to collect information about how you use the Websites. We may also receive information about you from third parties including fromsocial media platforms or from our advertising partners.
We collect personal information when you provide it
When you register for a THIS WEBSITE account, it is necessary for you to provide personal information that includes your name and email address. You may choose to provide us with additional personal information, including billing, mailing, and shipping addresses, phone number, and a payment method (e.g., credit card). If you make purchases through the Websites, you will also create a username and password, information that on subsequent visits helps us confirm your identity and makes it easier for you to make purchases on our Websites.
When you shop with us, we store your browsing history, what you searched for, including when you use our style personalization tools, what you have saved for later, and when you ask us to notify you about items that go on sale or come back in stock and what you bought (if you make a purchase).
When you interact with THIS WEBSITE, including with a member of our sales team, visit a store, contact our customer care team, participate in a contest or sweepstakes, respond to a survey, engage in a promotional activity, register to attend an event or appointment
When you sign up to receive emails, including marketing communications.
When you visit a store, we may collect video recordings and photographs of you that we use for security, to detect and prevent fraud, prevent product loss or damage, report incidents, and for operational purposes.
We collect personal information from third-party sources
To better understand your preferences, operate our business, and provide you with products and services we believe you will love, we may receive your personal information from the following third parties:
Online social networks if you follow our brands on social media sites, for example, Facebook, Instagram, Twitter, LinkedIn, TikTok or Pinterest. We may collect personal information when you communicate with us within the social media sites or use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our Websites (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media) or when you click “Share This” or “Like” buttons. We think it is important to point out that if you make a post on a social media site, such as on Facebook, Instagram, or Pinterest, or identify us in your social media feed by tagging us using a hashtag (#) or “at” (@), your personal information may be publicly available and is subject to the privacy policies of those social media sites. We recommend you review the privacy policies of any third-party sites you visit to understand the data collection and practices of those third parties.
Third-party service providers that support our business, including companies that help with our marketing efforts, analytics providers, advertising networks and cooperatives, third parties that share information with us about the different devices you use online, and other third parties that we collaborate or work with.
We collect personal information using automated technologies
Personal information is also collected through automated technologies and shared with us when you visit our Website, use our Apps, open an email, or click on one of our advertisements.
We automatically create website and mobile application log files, which are created when you access our Website and/or Apps. In addition, automated data collection technologies – such as cookies, beacons, tags, software development kits (SDK), and scripts – are used by us to analyze trends, administer the Websites and Apps, and track users’ movements around the Websites and Apps. We, and our third-party service providers, also use these technologies to gather demographic information about our user base as individuals and in the aggregate.
A “cookie” is a small text file that is stored on an individual’s computer and downloaded to the computer or mobile device when they visit a website. Cookies then send information back to the originating website on each subsequent visit, or to another website that recognizes that same cookie. We use the following types of cookies:
Essential Cookies are required to make our Websites and Apps function properly and cannot be turned off in our systems. If you block these cookies, portions of our Websites or Apps may not function properly.
Performance and Functional Cookies allow us to count visits and sources of traffic on our Websites and Apps so we can measure and improve performance and functionality. They help us know which pages of our Websites are most and least popular, and how visitors move around the Websites.
Targeted Advertising Cookies may be set through our Websites by our advertising partners. They may be used by advertising companies to build a profile of your interests and show you relevant advertisements on other websites.
Social Media Cookies allow you to share information using social media sharing buttons on social networks like Facebook, LinkedIn, Pinterest, Instagram, or Twitter. This information may then be used by the social media network to deliver targeted advertising to you.
We may combine information collected automatically (as described above) from your interactions with our Services and your activity on third-party sites with other data (including personal information).
If you wish to opt out of allowing certain cookies, you may do so by changing your browser settings so that cookies from our Websites and Apps cannot be set. Please note that if you delete, block, or otherwise restrict cookies, or use a different computer or Internet browser, you will need to renew your cookie management choices.
We use interest-based advertising
As mentioned above, we work with third-party companies that support our advertising and marketing efforts, including to serve interest-based advertisements across the Internet; track and categorize your activity, interests and device(s) used over time on our Websites and Apps, and on third-party websites and mobile applications. The advertising networks and related providers gather this information to create individual profiles, which are shared with us and gives us the ability to match those individual customer profiles with advertisements we believe may be most relevant to a particular customer.
We may also share other information at our discretion, including information collected by automated technologies, which may be used by third parties for their own marketing, advertising, and other purposes.
Links to other sites
Links to Other Websites and Services. Our Websites may provide links to Internet sites, content, or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos available via those links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of any third-party sites you choose to access.
How we secure personal information
We have implemented industry-accepted administrative, physical, and technology-based security measures to help protect against lost, misuse and alteration of your personal information in our possession and under our control. We ensure that our employees, contractors, and third-party service providers who have access to personal information in our systems acknowledge their obligations and commit to safeguarding that information.
While we use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100 percent secure. As a result, we cannot guarantee the absolute security of your personal information. We strongly encourage you to take steps to help protect the confidentiality and security of your account information (including your personal information), including by:
Reviewing your THIS WEBSITE account periodically and immediately reporting any unexpected activity or unrecognized information;
Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses;
Using a complex password that includes a minimum of 7 alpha/numeric and case Sensitive characters;
Not using the same password for more than one online account;
Not sharing your password;
Password protecting your computer and mobile device;
Signing out/logging off the Website once you have completed your session or transaction so that your session is closed, especially when using a public computer.
